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QI Plan Part I: Consumerism
Kasey K
November 11, 2013

QI Plan Part I: Consumerism
The AIDS Resource Center of Wisconsin (ARCW) is Wisconsin’s largest non-profit HIV/AIDS resource center that offers a wide range of services geared toward the prevention and treatment of HIV/AIDS related concerns. As a consumer, it’s imperative to understand ARCW’s mission and service focus as well as the QI goals that are in place, since they provide valuable input regarding the quality of services provided. In addition, accessing and understanding external quality indicators is an excellent way for consumers to fully evaluate ARCW and compare this organization to similar ones. Most importantly, consumer feedback, as well as other stakeholder feedback, is essential in improving the current QI process within this organization.
Performance Measurement vs. Quality Improvement
Quality improvement is a process consisting of various actions performed by all members of the health care team that lead to measurable improvements in the efficiency, effectiveness, accountability, performance, and outcomes of quality services within the health care environment (U.S. Department of Health and Human Services, 2013). In comparison, performance measurement acts as a tool to assess current organizational performance, demonstrate and confirm performance improvement, and control performance, which supports internal performance improvement activities (Ransom, Joshi, Nash, & Ransom, 2008).   Performance measurement is also utilized in ensuring health care professional accountability and in supporting national performance improvement goals (Ransom, Joshi, Nash, & Ransom, 2008).  
ARCW’s Mission & Service Focus
ARCW’s mission centers on being a leader in the prevention, treatment and care of individuals living with HIV/AIDS as well as providing a wide variety of services to clients living with or who...

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"Consumerism". Anti Essays. 14 Dec. 2018


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