Developing Effective Communication in Health & Social Care
Introduction: In this assignment, I will show I have a clear understanding of effective communication and interpersonal interaction and know how service users/patients may be assisted in the correct and effective way via communication. I shall also be able to demonstrate clearly, my own communication skills in a caring role. I will be able to understand the factors that influence communication and interpersonal interactions in a health and social care setting.
Communication is the exchange of information from one person to another. It involves a sender transmitting information or feeling to a receiver. Effective communication is where the receiver understands the exact information or feeling the sender wanted to send. Failing to communicate or process the information can lead to confusion.
Effective communication and interpersonal interaction in a health and social care setting – Elms Road Care Home
This is an example of a formal logged conversation between a current resident and myself. Her name is Maxine Taylor. She is refusing to take her Ritalin medication, this is caused her to act in an anti-social manner and she has started to provoke other children around her. I bring Maxine away from the other children and try to formally find out the reason why she has refused them today.
Me: “Good morning Maxine, would you like to follow me to the quiet room please. ”(Repeats a couple of times because Maxine failed to listen)
Maxine: “Yeah morning, why? What have I done now? I’m happy where I am”
Me: “No, you haven’t done anything wrong. I just need to talk to you, I know your happy here Maxine but it’ll be over quicker if you come with me now” (Directs Maxine towards the quiet room, Maxine now happily follows)
Me: “ I just want to know how you are today Maxine, you seem to be a lot more impulsive and hyperactive than normal. Do you know why that...