Promote Communication In Health, Social Care Or Children’s And Young People Settings
* Understanding why effective communication is important in the work setting:
1.1. Identify the different reasons why people communicate.
The reasons for People communicating are:
• to express needs and wishes
• to share ideas and information
• to reassure
• to express feelings and/or concerns
• to build relationships and socialise
• to ask questions
• to share experiences
General Objectives of Communication
Why do we communicate at all? In general terms they are as follows:
1. We communicate to persuade: It means that we want someone to do something and this desire of ours is communicated. The mother patting the child to stop crying, the advertiser displaying a model in a new T-Shirt and the politician haranguing (urging) his audience to vote for him are all having the same objective of persuading, while communicating it differently.
2. We communicate in order to give or provide information: The science teacher demonstrating an experiment, the bank announcing a reduction in interest rates and the finance minister, presenting the budget are all communicating to provide information.
3. We communicate seeking information: A passer by asking you the way to the post-office, the student asking the teacher for some clarification or the investigating policeman making discreet enquiries are all seeking information by using this communication skill.
4.We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Some people have unlimited skill to emote, (i.e., to display excessive emotion) to suit the occasion. Our politicians are capable of emoting well, which by itself is a communication skill.
Humans communicate for a wide variety of reasons. Put simply, our survival and success has been dependant on our ability to communicate....